About SD Carry

As a young boy in Texas, I grew up with guns. They were basic tools, much like my grandfather's mitre box or pipe wrench, there to perform specific tasks when called upon. I was taught gun safety by virtually every male adult in my family. I spent eight years in the US Navy operating and maintaing various guns from .30 caliber to 5" rifles.

After a few years as a moderator on a popular gun forum, I learned that there is much disinformation, prejudice and plain ignorance about guns posted constantly on the internet.

This blog is dedicated to sharing worthwhile information about the increasing acceptance and practice of legal concealed carry in our country. There is much mis-information and wild opinion about this topic among its practitioners and the public in general. The moral, social and legal responsibilities of concealed carry are immense and must be understood and practiced by all who legally carry a gun.

There is also a vast amount of practical and useful information about carrying and the weapons themselves and I hope to be able to share some of that here. Your comments are welcome, but will be moderated by me before appearing on this blog.

Stay safe.

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Thursday, January 31, 2013

LaserMax: a report on communication and customer service

Ruger SR9c with LaserMax Micro
As I reported here earlier, I have been experiencing communications issues with LaserMax regarding my request to acquire a review unit for testing and evaluation for this blog. After a few misfires, I sent a note to a different individual with LaserMax explaining the issue and requesting a reply. That reply came the next day.

LaserMax has engaged an experienced person to take charge of their customer relations activities and she is actively working to improve standards and response times for the company. She has a great deal of experience in the firearms industry and, from what I can judge of her actions to date, is dedicated, responsive and helpful.

Sometimes, especially in periods of rapid growth, organizations become overwhelmed and drop the ball on a few things. The good ones take a step back, listen to their customers and make adjustments and organizational changes as necessary to get back on track. I think LaserMax is doing this, and focused on improving as a company especially in terms of listening to and satisfying their customers. I am very pleased to have an open line of communication and expect to be able to review some of their products and report my findings here.

Stay tuned.
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